Medical and dental practices
We protect patient data and keep check-in moving.
We automate data entry and follow-ups, help you meet HIPAA requirements, and manage the computers, wireless network and systems behind the front desk.
- Automation for data entry and follow-ups
- Periodic HIPAA risk assessments
- Encrypted email and file sharing
- On site across the Emerald Coast
Or call 850-400-2828
Tell us about your practice
What we see in medical and dental offices.
Common problems
Front desk computers slow down patient check-in, the wireless network struggles once the waiting room fills, and nobody has verified the backups of the practice management server.
What we do about it
We put monitoring on every device, encrypt email and file sharing, lock down laptops and phones, back up the practice software daily and test the restore, and write down the HIPAA risk assessment so you have it when someone asks.
The cost of unmanaged IT
A lost laptop with unencrypted patient records on it is usually a reportable breach under the HIPAA Breach Notification Rule. A ransomware note on the server can put the practice back on paper charts.
What we handle for a practice.
Custom AI integrations and automation
AI connected to the tools your practice already uses, with data entry, reporting and follow-ups automated.
Read the detailsManaged IT and help desk support
Monitored computers and servers, patches after hours, and help desk requests handled during office hours.
Read the detailsCybersecurity and HIPAA compliance
Phishing protection, device encryption, access rules, and periodic risk assessments with documentation you can hand to an auditor.
Read the detailsBackups and disaster recovery
Daily backups of the practice management system and Microsoft 365, tested by restoring them.
Read the detailsNetworks and connectivity
Guest Wi-Fi kept away from the clinical network, and coverage planned for every operatory and exam room.
Read the details
How it works
How we start with a practice.
- 01
Assessment
We review every device, the server, the backups, email, and the wireless network, and document the findings.
- 02
Fix the urgent, document the rest
Encryption, backups, and the security settings that were never turned on come first. Then we document the setup and the HIPAA risk assessment.
- 03
Managed, month after month
Monitoring, patching, and backups run in the background. Your staff has one number to call. We update the risk assessment and the compliance documentation periodically.
Technical details.
What does the HIPAA risk assessment include?
An inventory of every system that touches protected health information, the threats to each, the safeguards in place, and the gaps with a plan to close them. It is written down, dated, and updated every year, and it sits alongside the compliance integration for HIPAA work on the security side.
Can something answer the phone after the front desk closes?
An AI receptionist for medical offices picks up after the front desk closes, or around the clock if you want that, and takes the caller's name, callback number and the reason for the call. Every call is sorted, recorded and transcribed onto the patient's record, the practice is alerted when one needs attention, and a call report arrives on weekday mornings. It answers in English and does not transfer a caller to anyone in the office; for anything patient-specific, it takes the details and the practice calls back.
Can you track new patients and their follow-ups in one place?
The front desk gets one pipeline for new patients and follow-ups from a CRM for medical and dental practices. A new patient's call or a website form starts the record, and reminder messages go out on the schedule the front desk sets. We build the pipeline and the fields around how the practice already works, then run the administration and train the staff on it.
How is email encrypted?
Microsoft 365 with encryption rules for messages that contain patient information, multi-factor sign-in for every account, and retention settings that match your policy. The encryption rules run on their own, so staff have no extra step to remember.
What about laptops and phones that leave the office?
Full-disk encryption on every laptop, mobile device management on phones, and remote wipe. If a device goes missing we wipe it, and because its data is encrypted the loss is usually not a reportable breach. HHS guidance counts encrypted records as secured.
Do you work with our practice management vendor?
Yes. We handle the server, the workstations, and the network the software runs on, and we open the vendor ticket when the application itself misbehaves, so you do not sit between two support desks.
Will you sign a business associate agreement?
Yes. Any vendor with access to patient information should sign one.
Questions
Questions about IT for medical and dental practices.
Do you understand dental and medical software?
We support the systems around it: the server, workstations, network, backups, and security. For the application itself we work with your vendor's support and handle the coordination.
Can you help with a HIPAA audit or a breach question?
Yes. The risk assessment and the documentation we keep current are what an auditor or a lawyer asks for first.
What size of practice do you work with?
Practices with providers and front desk staff who share a practice management system, in one location or across several.
How fast do you respond?
If the whole practice is down, we respond within 30 minutes during business hours. If one team or a key system, such as the front desk system, is down, within 2 hours. If one person cannot work, or you have a request, we respond the same business day. Questions and projects receive a response the next business day.
Other industries we serve
Managed IT
Contact us about IT for your practice.
Include the number of employees, the systems you use, and who manages IT today.
Or call 850-400-2828Last updated September 2026.
HIPAA compliance and IT for your practice.
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