Existing clients
Support for managed clients.
Managed clients can reach us by phone, through the ticket portal or by email.
Response commitments
How fast we respond.
Monitoring alerts are triaged during business hours.
- Whole business downwithin 30 minutes during business hours
- One team or a key system downwithin 2 hours
- One person or a requestthe same business day
- Questions and projectsthe next business day
After hours
Business hours are Mon to Fri, 8 AM to 5 PM Central. Managed clients can call or open a ticket after hours, and if their whole business is down, we treat it as an emergency and respond after hours.
What helps us fix it faster
- Which computer, account or person is affected
- What you were doing when the problem started
- Any error message on the screen, or a photo of it
- Whether anyone else has the same problem
- A phone number where we can reach you
Related pages
- Managed IT supportMonitoring, help desk, patching, vendor calls, and technology planning.
- Cybersecurity and complianceEmail filtering, device protection, tested backups, and compliance documentation.
- ConsultationA consultation, online or by phone, about a problem or a planned change.
- Contact informationPhone, email, office details, and the contact form.
Managed IT services for new clients.
Managed IT is one flat monthly fee for a help desk that responds during business hours and automated monitoring that runs around the clock.