Part of IT support and managed services
IT management and help desk support
We handle IT management for the systems on your plan: monitoring and patching, the help desk your staff call, calls to your vendors, and technology planning with you.
What we manage
Automated monitoring
Monitoring software watches the servers, computers, and network equipment on your plan around the clock, and we review its alerts.
Help desk
Your staff call our help desk for problems with the systems we manage.
Scheduled maintenance
We apply updates, patches, and preventive maintenance on a schedule.
Managed equipment
Windows and macOS computers, Windows servers, network gear, and iPhones and Android phones through mobile device management.
How we support you
- 01
Onboard
We document the managed network, install the support tools, record the security settings, and note where cloud infrastructure management already covers part of the environment.
- 02
Monitor
Our monitoring platform tracks the health and performance of every managed system, including the jobs behind data backup and disaster recovery, and alerts us when something needs a person. When it does, our response times apply.
- 03
Plan
We meet with you as your vCIO, an outside technology lead, to plan IT work around changes in the business, one piece of the broader managed IT services agreement.
What managed support changes
Managed support puts monitoring and scheduled maintenance in place before something fails.
- One flat monthly fee for the services on your plan
- On-site visits across the Emerald Coast from our Miramar Beach, Florida office
What we commit to
Business hours are Mon to Fri, 8 AM to 5 PM Central. Managed clients can call or open a ticket after hours, and a business-wide outage is handled as an emergency.
Frequently asked questions
Do you offer on-site support?
Yes, on the Emerald Coast. We resolve issues remotely where we can and come on site from Miramar Beach when the work requires it. Clients elsewhere in the US get remote support.
What is included in the monthly fee?
Managed plans can include automated monitoring around the clock, help desk support, security software, patching, and vendor calls. The monthly fee is quoted after a discovery meeting, based on the systems covered.
Can you support remote employees?
Yes. Remote staff get secure remote access, managed devices, and the same help desk as the people in the office. This is common in managed IT support for professional services firms with staff working from multiple offices.
Also in IT support and managed services
See how your office email is set up.
Look up the public mail records that show how well your domain is protected against fake mail.
- MX records
- SPF record
- DKIM keys
- DMARC policy
Last updated September 2026.
Managed IT for your business.
Book a consultation, online or by phone.