IT support and managed services
Managed IT services and IT support in Miramar Beach and across the US.
Automated monitoring covers your computers, servers, and Wi-Fi around the clock, and alerts are reviewed during business hours. For support, your staff call, email or open a ticket with our help desk.
- Flat monthly fee
- On site across the Emerald Coast
- Automated monitoring around the clock
What managed IT means for your business.
Managed IT suits businesses whose daily work depends on their computers. From our Miramar Beach office we run managed IT, cloud support and data backups for businesses on the Emerald Coast and across the US.
What it is
We take over the day-to-day running of your workstations, servers, network and email. We install monitoring on every managed device, keep it patched and backed up, and provide the help desk your staff contact for IT issues. All of that sits under managed IT and help desk support.
What you get
You get fewer interruptions, because we catch many problems before anyone notices, and one predictable invoice each month. That invoice includes the servers and mailboxes covered by cloud infrastructure management.
The cost of unmanaged IT
A server fails on a Monday morning, a laptop misses its security updates, or a password reset takes an hour of someone's working day. Without data backup and disaster recovery behind them, the first of those is the expensive one.
What's included
What managed IT covers.
Managed IT and help desk support
Monitoring, patching, and a help desk that fixes password resets, email problems, printers, and software issues.
Read the detailsMicrosoft 365 and cloud servers
Email, file sharing and remote access configured securely.
Read the detailsBackups and disaster recovery
Daily backups of servers, computers, and Microsoft 365, tested by restoring them, so you can recover from a failed drive or a ransomware attack.
Read the detailsNetworks and connectivity
Routers, switches, firewalls, and business Wi-Fi, with guest networks kept away from your business data.
Read the details
How it works
How we take over your IT.
- 01
Assessment
We assess every device, your email, your backups, and your network, and document the findings.
- 02
Onboarding
We install monitoring and security on each device, document your setup, fix the urgent findings, and give your staff one number to call.
- 03
Ongoing management
Patches, backups, and monitoring run on their schedules. We review with you regularly and adjust the plan when things change.
Monitoring, updates, on-site support and devices.
What does the monitoring cover?
An agent on each managed computer and server reports health, disk, updates, security status, and failed services to our dashboard. Alerts open tickets automatically for a person to triage during business hours. We also monitor your business network connectivity, so a failing switch or an unstable connection raises the same kind of alert.
How are updates handled?
We test operating system and common application patches on our own systems first, then roll them out on a schedule outside your business hours. Emergency security patches go out sooner, and we agree reboot times with you.
What about remote and on-site support?
We resolve tickets remotely where we can, through a secure support tool your staff can see running. When a problem needs hardware work, a wired connection, or a replacement, we come on site. Our office is in Miramar Beach. We come on site across the Emerald Coast and support clients elsewhere in the US remotely.
Do you support Macs, Windows, and phones?
Yes. Windows and macOS computers, Windows servers, and iPhones and Android phones through mobile device management, so a lost phone can be wiped and a new one set up with the same apps and sign-in.
How is managed IT quoted?
A flat monthly fee per user or per device, quoted after a discovery meeting based on the users and devices you have. We quote projects like a server replacement or an office move separately, in writing.
What happens to our existing IT documentation and vendor logins?
We collect them during onboarding, store them in an encrypted documentation system, and keep them current. They remain your property, and if we ever part ways you get a complete handoff package.
Their team monitors everything proactively, we used to deal with constant network issues and downtime, and now we barely think about IT. Response times are fast and they actually explain things in plain English.
Frequently asked questions
How fast do you respond?
If the whole business is down, we respond within 30 minutes during business hours. If one team or a key system is down, within 2 hours. If one person cannot work, or you have a request, we respond the same business day. Questions and projects receive a response the next business day. Monitoring alerts are triaged during business hours.
Client supportDo we need to sign a long contract?
No. Managed IT is a monthly agreement.
We already have an IT person. Does this replace them?
Only if you want it to. You can keep an internal person for day-to-day questions and use us for monitoring, security, backups, and the projects that need more capacity.
What size of business do you work with?
Businesses, professional practices and organizations that rely on their technology every day, with one location or several.
Managed IT
Tell us about your IT.
Include the number of employees, the systems you use, and who manages IT today.
Or call 850-400-2828Last updated September 2026.
Discuss managed IT for your business.
Book a consultation, online or by phone.